CuddleCups™ — Shipping & Delivery Policy

Last Updated: September 21, 2026

At CuddleCups™, we want your order to arrive safely and as quickly as possible. Please review the information below regarding our shipping and delivery process.

Order Processing

Orders are typically processed within 1–3 business days after your order is placed.

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information where available.

Please note that orders may occasionally take longer to process during busy periods, promotions, holidays, or unexpected circumstances.

Shipping Times

Estimated delivery times are:

• Ireland: 5–10 business days
• United Kingdom: 5–12 business days
• United States: 7–15 business days
• International: 7–20 business days

These are estimated delivery times and are not guaranteed. Delivery times may vary depending on your location, courier delays, customs processing, weather, or other circumstances outside our control.

Tracking

Where tracking is available, your tracking number will be sent to the email address provided at checkout.

Tracking information may take 24–72 hours to update after your order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase.

If you provide an incorrect or incomplete address and the order has already been shipped, CuddleCups™ may not be able to redirect the package.

If a package is returned to us because of an incorrect address, we may contact you regarding available options and any additional shipping costs.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us at:

Email: [your customer service email]

Please include your order number so that we can investigate the shipment.

If an order is confirmed as lost in transit, we will work with the relevant delivery provider to resolve the issue.

Customs & Import Fees

International orders may be subject to customs duties, taxes, or other import charges depending on the destination country.

Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated at checkout.

Contact Us

If you have any questions regarding your order or delivery, please contact:

CuddleCups™
Email: [your email address]