CuddleCups™ — Privacy Policy

Last Updated: September 21, 2026

CuddleCups™ respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.

If you operate from Ireland or otherwise process EU customers' personal data, your privacy notice should accurately reflect your actual data-processing practices under the GDPR.

Information We Collect

When you purchase from CuddleCups™, create an account, contact us, or interact with our website, we may collect information such as:

• Full name
• Email address
• Billing address
• Shipping address
• Phone number
• Order information
• Payment-related information
• Device and website usage information
• Information you provide when contacting customer support

We do not store your full payment card details ourselves when payments are processed through third-party payment providers.

How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Deliver your purchases
• Send order confirmations and updates
• Provide customer support
• Process refunds and returns
• Prevent fraudulent transactions
• Improve our website and services
• Communicate with you about your account or purchases
• Send marketing communications where you have provided appropriate consent or where otherwise permitted by law

Payment Information

Payments may be processed through third-party payment providers such as Shopify Payments, PayPal, or other payment services available at checkout.

These providers may process your payment information according to their own privacy policies.

Cookies

Our website may use cookies and similar technologies to:

• Keep items in your shopping cart
• Remember preferences
• Understand how visitors use our website
• Improve website performance
• Measure advertising and marketing performance

You may be able to control or disable certain cookies through your browser settings or available cookie controls.

Third-Party Services

We may use trusted third-party providers to help operate our business, including:

• Shopify
• Payment processors
• Shipping and delivery providers
• Email and customer-support platforms
• Analytics providers
• Advertising platforms

These providers may process personal information on our behalf where necessary to provide their services.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, complying with legal obligations, resolving disputes, and maintaining business records.

The specific retention period may vary depending on the type of information and the reason it was collected.

Your Privacy Rights

Depending on the circumstances and applicable law, you may have rights including:

• Accessing your personal information
• Correcting inaccurate information
• Requesting deletion of your information
• Restricting certain processing
• Objecting to certain processing
• Requesting data portability
• Withdrawing consent where processing is based on consent

The Irish Data Protection Commission confirms these rights under the GDPR framework.

To make a privacy request, contact:

CuddleCups™
Email: [your privacy/customer service email]

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.